Support

Open in app

Audience: All usersApplies to: Your personal account

Your Support page is where you send a request to the Zentre AI team. Choose a category, describe your problem, optionally attach a file, and submit. The Send button is in the top right of the form.

The Support request form with Category, Description, and Attachment fields, and the Send button in the top right.

Sending a request

1. Open the Category dropdown and pick the option that best matches your issue.
2. In Description, describe your problem in as much detail as possible.
3. Optionally, select Upload next to Attachment to add a file.
4. Click Send in the top right to submit your request.

Field reference

Field	Required	Editable	Notes
Attachment	Optional	Yes	Optional. Select Upload to add up to 5 files, 5 MB each: PNG, JPEG, GIF, WEBP, PDF, TXT, CSV, JSON or MP4.
Category	Required	Yes	Dropdown. Placeholder reads „Select your category“. Choose the option that fits your issue.
Description	Required	Yes	Free text. Placeholder reads „Describe your problem in as much detail as possible…“.

Tips for a faster reply

Pick the Category that fits best, and use Description to include what you expected, what happened, and any steps to reproduce it. An Attachment such as a screenshot often helps the team understand the problem.

Before you write, check Troubleshooting: your message may be listed there, with what to do.

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